Introducing new features always brings exciting possibilities, but thorough testing is essential for a successful launch. A well-tested software product not only meets user expectations but also reflects the professionalism of the development team. By dedicating time to detailed testing, we can significantly reduce the likelihood of bugs, enhance customer experience, and ensure seamless integration of new features within the existing system.
In this article, we’ll explore why it’s worthwhile to invest time and effort into testing, and how this effort can become the key to successful software deployment.
Pre-release Testing - How?
We’re not aiming to provide a step-by-step testing guide here, as each project, software, and market has its own unique requirements. Different development teams also have varying expectations and priorities based on deadlines, budgets, scope, and standards.
Nonetheless, a few fundamental recommendations are worth considering. It’s always beneficial to include a User Acceptance Testing (UAT) phase in the plan. Additionally, it’s essential to test not only the new code but also how it interacts with the existing system, to avoid unexpected issues from complex interactions.
It’s also important that a quality assurance team member or a developer conducts preliminary testing before UAT. This step allows the code to reach business-focused review with a technical review already in place, minimizing technical issues before user testing begins.
Let’s look at some recommended testing methods before launching a new feature.
UAT testing
UAT is a crucial stage in pre-release testing that ensures the software genuinely meets user expectations. Here are some steps to increase confidence before the final release.
Developing test cases: If detailed user stories or acceptance criteria are available, use them as a basis for creating test cases. This allows us to consider every possible scenario during planning, minimizing the risk of bugs.
Testing from a user’s perspective: It’s essential to test the software as if we ourselves are the end users. Use scenarios and examples that reflect the everyday needs of users, evaluating the software based on real-world experience from the market.
Involving the team: Engage team members from support, marketing, and sales—particularly in smaller teams where this may be more feasible. If other departments requested new features, involve them in the testing process as well. This not only boosts customer satisfaction but also helps the team understand how to communicate the new features to customers, completing the value creation cycle.
Smoke testing or stress testing: After testing all new features, conduct a smoke test to intentionally try breaking the system. This final step can reveal weaknesses in the software and helps the development team deliver a stable experience that users can rely on.
These steps ensure that every detail is reviewed before release, so that we deliver a truly user-friendly, reliable product.
Supporting UAT with TestNavigator
TestNavigator efficiently supports the UAT process in agile development environments, providing real-time feedback and coverage data. Using this tool, teams can quickly identify areas affected by the changes, ensuring that new features meet user needs and business requirements.
The detailed test results provided by TestNavigator enable rapid issue resolution and optimize the entire testing process, offering a significant competitive advantage in today’s market.
Beta testing
If the project allows for it, beta testing is also an excellent method. It provides genuine feedback from customers without the risks associated with a full release. Customers often see the system with fresh eyes and provide valuable insights that the development team may overlook.
Below, we’ve compiled key steps and tips to ensure that the beta testing process is effective, seamless, and generates valuable feedback for the product.
Setting measurable goals: Clear, measurable goals help the team work together toward improving customer experience. Share these goals with the team so everyone can work in unison to create real value for the customers.
Providing key tests for beta testers: Share a few critical test tasks with beta testers, whether specific or more general. The main point is to make the testing process convenient for users. In some markets, structured testing works better, while in others, free exploration may be more effective.
Testing in a separate environment: Conduct beta testing in an environment separate from the development environment. This way, ongoing development remains uninterrupted, and testing does not impact daily operations.
Role of feedback channels: Provide a clear platform for beta testers to share feedback. This could be a regular meeting or a simple online form; the key is to ensure testers can communicate easily and quickly with us, helping us gather valuable insights to improve the product.
Incentives: Participation in beta testing may be attractive on its own, but in some markets, additional incentives can help motivate testers. We could offer paid programs, discounts, or other valuable offers for customers.